Shipping Policy

1. Scope

These Shipping Guidelines apply to all orders placed through our online store. They supplement our General Terms and Conditions (GTC) and the Cancellation Policy.

2. Delivery Area

We currently deliver exclusively to the following countries:

• Federal Republic of Germany

• Netherlands

Unfortunately, we cannot process orders to other countries. Should this change, we will update the delivery area in these guidelines.

3. Shipping Costs

3.1 Delivery within Germany

Shipping costs are based on the total value of your order:

• Standard shipping within Germany: €6.00 per order.

• Free shipping (Germany only): For orders totaling €65.00 or more, we cover the shipping costs.

Note: Shipping costs include the costs for packaging and transportation by our logistics partner.

3.2 Shipping to Other EU Countries

Shipping costs are based on the total value of your order:

• Standard shipping to other EU countries: €15.00 per order.

Note: Shipping costs include the costs of packaging and transportation by our logistics partner.

4. Delivery Time and Shipping Period

For Germany

• Processing Time: Once we receive your order and (if necessary) confirmation of payment, we typically process your order within 1–3 business days. Business days are Monday through Friday, excluding public holidays in Germany.

• Delivery Time: The delivery period begins when we ship the merchandise. You will receive a shipping confirmation from us via email as soon as your order leaves our warehouse. This email may also include a tracking number. The delivery time is determined by the shipping carrier; it typically takes about 3 to 5 business days.

For other EU countries

• Processing time: Once we receive your order and (if necessary) confirmation of payment, we typically process your order within 1–3 business days. Business days are Monday through Friday, excluding public holidays in Germany.

5. Shipping Methods and Carriers

We generally ship your items via the following carriers (depending on availability and the size of the shipment):

• Deutsche Post

• DHL

We reserve the right to choose the carrier based on availability and efficiency. Customers cannot select a specific shipping method during the ordering process.

6. Delivery and Acceptance

• Delivery Address: The goods will be delivered to the shipping address provided during the ordering process. Please make sure this address is correct.

• Acceptance by a Third Party: If you are not present in person, the goods may also be delivered to a person you designate (e.g., a neighbor) or to a secure location (e.g., a package pickup point, if offered by the service provider), provided this was specified during the ordering process.

• Non-acceptance: If the goods could not be delivered (e.g., because no one was present and no drop-off location was specified), the package will be returned to us by the shipping provider. You are responsible for the costs incurred for the return and redelivery.

7. Damage During Shipping

If the merchandise arrives damaged:

1. Inspect the package for visible damage immediately upon receipt.

2. Report any obvious shipping damage to the delivery person immediately (have this noted on the delivery receipt if necessary).

3. Contact us right away by email (info@scandiwolle.de) to report the damage.

Please send us photos of the damaged package and the merchandise. We will then arrange for a replacement or a refund.

Legal Notice: Failure to file a complaint immediately does not affect your statutory warranty rights, but it does make it easier for us to pursue claims against the carrier.

8. Right to Make Changes

We reserve the right to amend these shipping guidelines as needed, particularly in the event of changes to shipping rates or logistics partners. The guidelines applicable to your order are those published on our website at the time you placed your order.

​Shipping Policy

Shipping Policy